ENLASO Corporation (enlaso.com) Receives Glowing Reviews from Recent Customer Satisfaction Survey
BOULDER, CO – August 23, 2007 – ENLASO Corporation, a leading provider of translation and localization solutions, announced today that 98% of the customers who responded to the customer satisfaction survey said that their experience with ENLASO meets or exceeds their expectations.
Addressing nearly all facets of the company’s performance, including cost, technology and communication, the annual survey was sent to active ENLASO customers. The survey consisted of a total of 14 questions, each with the option to provide additional comments.
“Although our ISO 9001 certification is tangible evidence that we take customer service seriously, we are only as good as the recognition received from our clients,” notes ENLASO President and Chief Operating Officer John Watkins. “The results of this survey are invaluable in understanding our customers’ perceptions of the services we provide as their localization partner. With this information, we can better target our continuous improvement efforts to ensure that we exceed their expectations,” Watkins continues.
Yves Lang , ENLASO Chief Sales Officer, adds, “We received a lot of positive responses and everyone at ENLASO is very pleased to see that our efforts are recognized by our customers. Even more, the comments regarding potential areas of improvement are very important to us; we take these to heart and continue doing our very best to address our customers’ needs.”
Lang also added: “ENLASO conducts this customer satisfaction survey on a yearly basis and pays very close attention to what our customers tell us. In this way, we are able to not only stay ahead of the competition, but, even more importantly, we are able to continue providing high-quality services with a consistency that our customers have come to expect.”
The full results of the survey can be requested by visiting: 2007 ENLASO customer satisfaction survey.