ENLASO’s Customer Satisfaction Survey Reveals 100% of Customers Would Recommend ENLASO to Others
BOULDER, CO – November 12, 2013 – ENLASO® Corporation (www.enlaso.com), a leading provider of translation and localization solutions, announced the results of this year’s Customer Satisfaction Survey, revealing 100% of customers who responded to the survey would recommend ENLASO to others.
As part of ENLASO’s ISO 9001:2008 quality management system (QMS), ENLASO sent the Customer Satisfaction Survey to active ENLASO customers. The survey has 14 standardized questions, as well as several open-ended questions that allow customers to provide additional feedback about their experience.
“For the seventh consecutive year, ENLASO used standardized survey questions to measure how well we are meeting or exceeding our customers’ expectations,” said ENLASO President John Watkins. “We appreciate having an engaged customer base that provides honest responses to the survey, allowing us to accurately measure their satisfaction.” He adds, “Our annual survey provides useful insight that helps us to continually improve our quality management system. We are proud that we meet or exceed our customers’ expectations and that they would recommend ENLASO to other companies.”
Yves Lang, Chief Sales Officer, adds, “ENLASO’s quality policy includes customer satisfaction as one of our core beliefs. To learn that 100% of our customers would recommend ENLASO demonstrates that our customers believe ENLASO adds value to their international efforts.”
A Product Manager from a major survey company said, “The team we work with has been particularly helpful and responsive in quickly escalating and working with us on any technical issues they encounter. They have been great to work with and this extra effort is very much appreciated!”
ENLASO established its quality management system 15 years ago and has since been tracking customer feedback. To view the results of the 2013 ENLASO Customer Satisfaction Survey, please visit: 2013 Customer Survey Summary.