ENLASO® meets or exceeds clients overall expectations.
100% of customers who responded to the survey agree that ENLASO:
- Should be recommended to other companies
- Offers effective solutions to project requests and project issues.
- Meets or exceeds the expectations defined in the project proposal or scope of work.
ENLASO® focuses on providing an excellent customer experience. To ensure we meet or exceed our customers’ expectations, we survey our customers each year to measure our success. The 2014 customer satisfaction survey uses 14 standardized questions to encourage feedback from our customers about their experiences with ENLASO. In addition to the standard 14 questions, the survey also asks several open-ended questions that allow our customers to provide additional qualitative feedback about their experience. The survey takes approximately 10 minutes to complete.
For the eighth consecutive year, ENLASO used standardized survey questions to measure ENLASO’s success at meeting and exceeding our customers’ expectations. By using the same questions each year, ENLASO can compare the results with the findings from previous years to identify trends and opportunities for improvement.
The annual customer satisfaction survey helps ENLASO meet the quality objectives as outlined in our ISO 9001:2008 quality policy. Our quality policy provides the framework for ensuring customer satisfaction and supports these four objectives:
- Consistent, high-quality localization services to our customers,
- Continual improvement to all aspects of our quality management system,
- The incorporation of technology in our services, and
- Competitive pricing for services.
ENLASO greatly appreciates the feedback and open communication our customers provide through the survey. We highly value all feedback we receive. Management has carefully reviewed all comments from our customers who participated in the survey and has assigned any opportunities for improvement to our Quality Coordination Team for action.
To view the results of the 2014 ENLASO Customer Satisfaction Survey, please visit: 2014 Customer Survey Summary.